Refund & Cancelation Policy

Table of Contents

1. Products and Goods (Physical & Digital Products)

A. Digital Products

You have 7-days from the date of purchase to request a refund. If received on or before the 7th day, you will receive a full refund. If the request is received on or after the 8th day of purchase, no refund will be issued. This refund policy does NOT apply to Custom Oders.

B. Physical Products

You have 14-days to request refund and return an item from the date you received it. If the request is received on or before the 14th day and the item is postmarked within 3 days of the request you will receive a full refund; otherwise no refund will be issued. We will cover return shipping on orders within the United States (any orders outside the United States are responsible for any and all return shipping, tariff, custom or other related charges).

C. Custom Oders

Custom-made product (digital & physical) are non-refundable due to the nature of custom orders.

D. Product Trials

In some circumstances we offer risk-free trials. There are two types: digital trials or physical trials (which are shipped to you).

I.D. Digital Product Trials

Digital trials last 7 or 14 days depending on plan you chose. You will be charged a non-refundable processing fee the day you sign up for the trial. If you decide to continue with the product, do nothing and you will automatically be charged three equal monthly installments to the credit card on file. You must cancel on or before the the 7th or 14th day if you do not wish to continue, and to avoid being charged the monthly installments. All digital subscription based service are non-refundable due to pay-as-you-go structure.

II.D. Physical Product Trials

Physical trials are 30-days. Upon purchase of a 30-day trial your credit card will be billed a non-refundable processing fee, plus shipping, handling and state tax. If you decide to continue with the program, do nothing and you will be automatically charged three equal monthly installments to your card on file starting on the 30th day. If you decide to return the item, you must request to cancel on or before the 30th day and the item must be postmarked within 3 days of the request to avoid further charges. We will cover return shipping on orders within the United States (any orders outside the United States are responsible for any and all return shipping, tariff, custom or other related charges).

If you fail to cancel by the 30th day, or your return is not postmarked within 3 days of your request, you will be charged the three monthly installments. Once billed your first installment, you are no longer eligible for a refund (unless a prior request was received and correct actions were taken). If the request is received on or after the 31st day after signing up for the trial, you will no longer be eligible to cancel and will be charged the three monthly installments. The processing fee, state tax and any shipping and handling fees for the free trial are non-refundable and will not be returned, regardless of when you cancel.

E. International Returns (Outside the United States)

If returning an item, please contact [email protected] within the stated return period, who will provide you instructions for returning your product(s).

You are responsible for all shipping costs and other costs incurred for returning your item (unless otherwise specified). Original shipping costs are non-refundable and your refund will be on the product cost only. The time it will take for your returned item to arrive to us and be processed will vary depending on the shipping method you select. Once received, we will process the refund within one week and your funds should appear within 2 weeks of the return being processed. If you are shipping an item over $75, we recommend adding tracking and insurance to the shipment. We cannot guarantee that we will receive your returned item.

F. Custom Duties and Tariffs

For our international customers, shipping charges do not include any potential tariffs, duties, custom or other fees or taxes that an individual country may impose upon import. You are responsible for any additional fees that may be levied by the country where the product is being imported.

G. Product Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the status (approval or rejection) of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.

H. Late or Missing Refunds

If you returned a digital or physical product please allow up to two weeks for your charge to be refunded. If after two weeks you do not see your refund appear, please first call your bank or credit card to confirm whether it is pending. If the bank or credit card does not see your refund pending and you still have not received your refund after two weeks, please contact us at [email protected].

I. Exchanges

We do our best to ensure you receive undamaged products. If, however, you have received an item that is defective or was damaged prior to arrival, we will promptly exchange it upon notification for an identical product. If this occurs, please send us an email at [email protected], and instructions will be provided for returning the defective or damaged merchandise.

2. Events and Services (Workshop, Coaching, Subscription & Etc)

A. Events

Please refer to the specific event’s webpage you are enrolled in for cancellation and refund information.

B. Coaching and Consultation

You deserve to have a vibrant and fulfilling life. I, Reona Saito or my team will coach you through these life changing principles. All we ask is you promise to open the box, attend the event or participate in the coaching. If you simply commit to doing that, YOU WILL SEE RESULTS. So, make a decision to maximize who you are, what you’re capable of, and what you get to enjoy out of this life. We know you can succeed, I know you can succeed, but what matters is YOU knowing you can succeed; commit and DO IT!

I.B. Coaching/Mentorship/Consultation Refunds

All contracts are binding. We do not offer refunds on coaching/consulting/mentorship services. We are here to coach you to your highest level of success, and part of that is requiring a commitment from you that you are fully invested in your coaching package. When refunds are an option, you can have “one foot in” the work, and “one foot out” the door. It is to YOUR benefit to decide BEFORE purchasing your package and committing to work with us that we are the right coach for you. If you’re in, you need to be 100% in, just as we will be for you.

Should you need to reschedule a coaching session, you may do so by providing 48 hours notice in advance of your session and making up the session within a week of the originally scheduled date. Sessions not cancelled 48 hours in advance will not be eligible for make-ups. It is important that you prioritize this work to receive the full benefit of your coaching package.

C. Subscription & Membership Services

MindsetDev accepts certain credit cards and will automatically charge your selected credit card for all applicable fees on a monthly or yearly basis, depending on which subscription service you select, until you or we cancel your subscription. 

I.C. No refunds for current billing periods

You may cancel your MindsetDev subscription on your account at any time; however, there are no refunds for cancellation. You may cancel your trial or subscription by navigating to the “Subscription” tab within the My Account page. If you cancel before the end of your billing cycle you have access to your subscription service for the remainder of the billing cycle. Cancellation will cease the monthly or yearly auto-renewal of the subscription fee. In the event that MindsetDev suspends or terminates your subscription or account or this Agreement for your breach of this Agreement, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription, any license or subscription fees for any portion of the Service, any content or data associated with your account, or for anything else.

II.C. Canceling Your Subscription

Your MindsetDev subscription will continue in effect unless and until you cancel your subscription on your My Account page, or we terminate it. You must cancel your account before it renews each month or year (depending on which subscription you select) in order to avoid billing of the next month’s/year’s fees to your credit card. MindsetDev will bill the monthly/yearly fees associated with your account plus any applicable tax to the credit card you provide to us during registration (or to a different credit card if you change your account information).